# Privacy Policy — A Key Therapy
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Effective date : July 22, 2026
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A Key Therapy LCSW, PLLC ("A Key Therapy," "we," "us," or "our") operates the website www.akeytherapy.co (the "Site"). This Privacy Policy explains what information we collect through the Site, how we use it, and the choices you have. It applies to the Site only — not to clinical services, which are governed separately.
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## Information we collect
- **Information you give us.** When you use our contact form, request a consultation, book a session, or email us, we collect the information you provide — such as your name, email address, phone number, and the content of your message.
- **Booking and payment.** Appointment scheduling and payments are handled through third-party platforms (for example, our booking system and Headway for insurance-based billing). Payment details are processed by those providers, not stored by us.
- **Automatically collected information.** Like most websites, our Site (hosted on Wix) may automatically collect standard technical data such as your IP address, browser type, device information, pages viewed, and cookies. Wix uses cookies to operate and secure the Site and to provide analytics.
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## How we use information
We use the information we collect to:
- respond to your inquiries and provide the information or services you request;
- schedule consultations and appointments;
- operate, maintain, and improve the Site;
- comply with legal obligations.
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We do **not** sell your personal information.
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## How information is shared
We share information only as needed to run the practice and the Site, including with:
- **Service providers** who operate the Site and our tools (for example, Wix for hosting, our scheduling/booking provider, and Headway for insurance billing), under their own terms and privacy policies;
- **Legal and safety purposes**, when required by law or to protect the rights, safety, or property of clients, the public, or the practice.
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## Cookies
Our Site uses cookies to function properly and to understand how visitors use the Site. Most browsers let you refuse or delete cookies; doing so may affect how the Site works. For details on the cookies used by our hosting platform, see Wix's cookie information.
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## Data security
We take reasonable measures to protect information submitted through the Site. However, no method of transmission or storage is completely secure. **Please do not include sensitive clinical or health details in website contact forms or email** — those channels are not intended for protected health information. For anything clinical, we'll direct you to a secure channel.
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## Your choices and rights
You may contact us to ask what information we hold about you, request corrections, or ask us to delete information collected through the Site, subject to legal and recordkeeping requirements. Depending on where you live, you may have additional rights under applicable privacy laws.
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## Children's privacy
The Site is not directed to children under 13, and we do not knowingly collect their information through the Site.
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## Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest version.
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## Contact
Questions about this policy? Contact us at **akeytherapy@gmail.com**.
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A Key Therapy LCSW, PLLC · Trumansburg, NY