Let’s Connect

It's a free 20-minute conversation by video or phone. It isn't an assessment. We'll talk about what's bringing you in, what you're hoping for, and whether working together feels like the right fit. There are no intake forms before we've met, and no pressure to book.

Book a free consultation

Most people can book a free consultation within a few days. If your preferred clinician's schedule is full, wait times vary, sometimes about two weeks and sometimes longer. We'll tell you honestly what to expect, and whether another clinician has openings sooner.

For therapy, you need to be physically located in New York, New Jersey, Delaware or Virginia at the time of each session. That's the law: a clinician can only treat you in a state where they're licensed. What counts is where you are during the session, not where you live.

If you'll be outside those states on a session day, even for a short trip, we'll need to reschedule. Tell us about travel ahead of time so we can plan.

Each clinician sees clients only in the states where they're licensed. Molly currently sees clients in New York.

Coaching is different: it isn't therapy, so coaching clients can be anywhere in the world.

We're in-network with Aetna, Cigna and Carelon Behavioral Health in New York, New Jersey, Delaware and Virginia, with Anthem Blue Cross and Blue Shield in Virginia, and with Anthem EAP in New York and Delaware, billed through Headway. We also offer private pay, a limited sliding scale, and superbills for out-of-network plans. Plans vary by clinician: Molly is in-network with Aetna and Cigna, and sessions with our practicum intern are private pay on a sliding scale. See Fees & Insurance and Insurance help for details.

Please give at least 24 hours' notice if you need to cancel or reschedule. Sessions cancelled with less than 24 hours' notice, and missed sessions, are charged $125. This applies whether you pay privately or use insurance through Headway. Insurance doesn't cover the fee, so it's billed to you directly.

We waive the fee the first time, and for genuine emergencies and illness. If something happens, just tell us. The fee exists because the hour was held for you and can't be offered to someone else on short notice. It isn't a penalty for having a hard week.

Please don't wait for an appointment. A Key Therapy is not a crisis service and isn't monitored 24/7, overnight or on weekends. Email, text, voicemail and the contact form are not for emergencies; a message about a crisis may sit unread.

• Call or text 988 (Suicide & Crisis Lifeline), any time, day or night.

• In immediate danger? Call 911 or go to your nearest emergency room.

More crisis resources, including lines for veterans and LGBTQ+ young people, are at the bottom of every page.